Get in Touch With Us

This page explains how to contact the team behind Non Gamstop Casinos, what we can help with, and what we cannot. We are an independent research and comparison site, not a casino, so we cannot open, change or unlock a casino account for you.

Who you are contacting

Non Gamstop Casinos publishes research-based reviews and guides about casinos not on GamStop for adult readers in the UK. We do not operate any casino, hold any player funds or process any payments. Because of that, a message to us goes to an editorial team, not to a gambling operator.

Please do not send passwords, card numbers, full identity documents or other sensitive financial details in any message. We will never need them.

What we can help with

• Corrections: if a bonus figure, payment method, game category or term on our pages looks out of date or wrong, tell us which page and which detail. Operators change terms often, and our information was last checked on 1 October 2026.
• Questions about our guides: if a section on wagering requirements, withdrawal limits, KYC checks or licensing is unclear, we will try to explain it or improve the page.
• Feedback on a casino we list: we welcome reader experiences of a listed site, such as slow verification or a support problem. We treat them as one input to our research. We cannot verify them independently, and they do not on their own change a ranking.
• Suggestions: topics, comparisons or casino categories you would like covered.
• Business or editorial enquiries: please say who you represent and what you propose. Commercial relationships do not decide rankings, and commission cannot buy position.

What we cannot do

It helps to know this before you write, so you do not lose time.

• We cannot resolve a withdrawal dispute, release a bonus or reverse a closed account. Those decisions belong to the casino.
• We cannot act as a regulator or mediator, or guarantee any outcome.
• We cannot give legal or financial advice, and we cannot recommend a casino for any particular person.
• We cannot remove you from GAMSTOP. Self-exclusion through GAMSTOP is handled by GAMSTOP itself.

Writing to us effectively

A short, specific message gets a better answer. Please include:

1. The page address or title you are writing about.
2. The exact detail you think is wrong or unclear, such as a bonus amount, wagering figure or payment method.
3. Where you found the correct information, such as the casino's own terms page, and the date you saw it.
4. For a casino experience, the casino name, roughly when it happened and what you already tried with their support.

Our team reads messages and updates pages when a point is confirmed. We do not promise a reply to every message, and we cannot give a fixed response time.

Problem with a casino you play at?

Start with the casino's own customer support and keep copies of your messages, screenshots and transaction records. Then follow its formal complaints procedure, which should be set out in its terms. If you are still stuck, check which licence the casino holds. Many casinos not on GamStop are licensed overseas, and their dispute routes differ from those of a UK Gambling Commission licensee. A site accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them, so check that before you rely on any protection.

Our guide to trusted non GamStop casinos in the UK explains licensing, bonus terms, payments and verification in more detail before you choose a site.

Support if gambling is causing harm

If gambling is affecting your finances, mood or relationships, support is available and free:

• GamCare: confidential advice and support for anyone affected by gambling, including a National Gambling Helpline and online chat. Check gamcare.org.uk for current contact details.
• GAMSTOP: a free service for self-exclusion from online gambling companies licensed in Great Britain. Sites outside that system will not be covered by it.
• Blocking software and limits: tools that block gambling sites on your devices, together with deposit and loss limits, are worth setting up if you feel your play is slipping out of control.

Gambling should never be treated as income or as a way to solve money problems. You must be 18 or over to gamble.

A note on how we work

Some pages on this site contain links to casinos, and we may earn commission if you sign up through them. That does not decide how we rank or describe a site. Our reviews are based on research and on checking published terms, not on hands-on play. If you think we have fallen short of that, please tell us.